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Site Reliability Engineering
IT Support Technician
Paris/Full-time

IT Support Technician

Paris/Full-time
JOB TARGET / RAISON D'ÊTRE    
      
Preligens (ex-Earthcube) is looking for an IT Support Technician to join our Reliability Engineering team in order to help engineering teams improve the reliability, security, agility, and performance of the products they own. Our reliability engineers own processes and tooling that can contribute to the reliability of our solutions. As an IT support engineer, you will work to provide technical and operational support to our collaborators, ensuring their satisfaction.

MAIN AREAS OF ACCOUNTABILITY / PÉRIMÈTRE DE RESPONSABILITÉS

- Take charge of the on-boarding and off-boarding process
- Manage our IT resources (laptops, office infrastructure, corporate tooling)
- Provide support to our collaborators

MAIN ACTIVITIES / ACTIVITÉS PRINCIPALES

- Follow customer’s support requests
- Support our IT fleet (including Windows, Macos and Linux)
- Manage access to our tools and our hybrid infrastructure
- Build and manage tools that can help your daily operations
- Provide services to our teams to help them focus on what they are expert at
- Contribute to and provide training sessions to our collaborators

INFLUENCE ON RESULTS / DIMENSIONS CARACTÉRISTIQUES

Must-haves:
- At least 2 years of experience in an IT technician or system administrator position
- Ability to explain technical topics to different audiences
- Customer focused and result oriented
- Knowledge of identity management systems (Active Directory, SSO etc)
- Mastering G-Suite or Office 365 solutions
- Linux, Macos & Windows device management knowledge, including fleet management, antivirus etc
- Knowledge of a scripting language and automation tools (Python, shell script, Terraform, Ansible...)

Nice-to-haves:
- Experience in startups or high reliability companies
- You already worked for defense, aerospace or intelligence companies
- Experience with cloud (AWS, Azure) and hybrid infrastructure
- You aren’t following the trend, but you are attached to find the best solution to a problem